Case Study Two

The Client Served

A digital collection solution provider

Before M&G Solutions

The client did not have:

  • Any documented policies or procedures around compliance, HR, and information security.
  • An internal resource with expertise in these areas to create the policies.
  • An internal resource to complete the actual documentation.

The Approach 

M&G Solutions proposed to: 

  • Develop a suite of human resources, compliance, and technology policies and procedures, leveraging our industry experience to gather and document best-in-class requirements and criteria.
  • Provide staff augmentation to perform the task of writing the policies and procedures.

After M&G Solutions

Our partners provided expertise to: 

  • Supply the client with a suite of 30+ compliance, HR, and information security policies and procedures that could be used for internal reference purposes, as well as RFPs and audits. 

Ultimately, the client brought on M&G’s partner (the author of the policies and procedures) as their fractional CCO to manage their compliance program and continued maintenance of the policies and procedures.