From Pain Points to Solutions

Deep Industry Insights

In collaboration with our professional network, check out these digestible industry insights that guide operational improvements.

Partner Colene McNinch shares why effective training needs to be part of your risk mitigation strategy.

Demystify originations drops, rising delinquencies, and other collections and recovery trends with Managing Partner Mike Cassidy.

The M&G Solutions partners show you how to determine whether digital adoption will minimize your risk — or increase it.

Choosing the Right Business Partners

It can be a challenge to pick the right outsourcing partner. Choose the best partner for your business by prioritizing these four things.

Regulation F — It’s Go Time!

The CFPB’s Regulation F is in effect! Here’s how to stay compliant.

5 Things to Look for in a Call Center Partner

Choosing an outsourcing vendor can be intimidating. Knowing what to look for in prospective partners makes the process a little less scary.

3 Reasons Why You Should Have Omnichannel Communications

Omnichannel is more than just a buzzword in the contact center industry — we live in an ever-increasing digital age, and your business must be accessible to your customers.

How Does a Consultant Take Your Business to the Next Level?

Considering a consultant? Here are three ways a consultant can make it easier to run your business.

If you’d like to discuss these topics in more depth, we’re happy to have a conversation.