Blogs
Training: Back to the Basics
Our Partner and Chief Compliance Officer Colene McNinch sat down with our friend Chris Rickman of Peak Revenue Learning to discuss training. Check out the video on YouTube and the supporting presentation.
Who Is Maxwell Graves?
Spoiler alert! There is no person named Maxwell Graves (the “M “and “G” of M&G Solutions). When co-founders Brad Bone and Michael Cassidy were deciding on a name for their new consulting company in 2018, they knew that they wanted the organization to grow and...
Choosing the Right Business Partners
It can seem daunting to choose the business partner you will trust with your customers and your business. Making the wrong choice can be catastrophic for your business and your brand. At M&G Solutions, we have helped countless organizations pick the right...
Regulation F — It’s Go Time!
The Urban Dictionary defines go time as, “When the time has arrived to undertake a task (often unseemly, difficult, or requiring courage), at which point there is no going back.” On Friday, July 30, 2021, the Consumer Financial Protection Bureau (CFPB) announced that...
Data Custody, Security and Privacy White Paper
M&G Solutions has partnered with Kredit to develop a series of white papers covering topics that companies in the ARM space face daily. We are kicking off this series with a white paper co-authored by Dave Hanrahan (Kredit) and Colene McNinch, CRCP, CCCP (M&G...
5 Things to Look for in a Call Center Partner
We know that outsourcing parts of your business makes sense; it can save you money and provide you with a wealth of knowledge you don’t currently possess. However, the process of choosing an outsourcing vendor can be intimidating for companies. Knowing what to look...
3 Key Outsourcing Mistakes Companies Make When Starting Out
You have decided to start on your outsourcing journey, but you care about your business and know that outsourcing will allow you to save money, be more efficient and grow your business. But many companies make mistakes when beginning this outsourcing process. Here are...
3 Reasons Why You Should Have Omnichannel Communications
Omnichannel is more than just a buzzword in the contact center industry – we live in an ever-increasing digital age and your company must be accessible to your customers. With the challenges that the world has been facing since last March, it is more important than...
The New CFPB Rules – Maximizing for Regulation F
On October 30, 2020, and December 18, 2020, the Consumer Financial Protection Bureau (CFPB) issued final rules to revise Regulation F, which implements the Fair Debt Collections Practices Act (FDCPA). The rules focus on debt collection communications and clarify the...
Using Call Center Technology in a Post-Covid World
It’s been a bit over a year since the world hit pause on so many “normal” activities. Stores have closed, Michelin star restaurants are offering takeout and suddenly everyone works from home. Businesses have had to pivot rapidly in response to government restrictions...
How Does a Consultant Take Your Business to the Next Level?
When you are doing your taxes, you connect with an accountant, when dealing with legal issues you reach out to a lawyer. In the same vein, if you are a business that is looking to grow, you reach out to experts in the field. A consultant will provide your business...