“It is incredibly rewarding to assist our partners in achieving their strategic imperatives and growth goals while becoming a trusted partner within their culture. When we exceed our customers’ expectations, it affords us the opportunity to assist in other critical areas of their business.”

Previous Experience: Senior Executive at Capital One, executive-level positions at Teleperformance and iQor, President of Affinity Global, and direct work with Top 20 card issuers.

Brad is highly skilled at building and driving customer-centric processes that ensure a high level of performance and customer experience for his partners. He lives with his wife and family in Richmond, VA, and Miami, FL. When not traveling the country for business, Brad is known as a sports fanatic who loves to spend time with family and friends.

“My Passion has always been about helping people.  I truly enjoy working with teams and organizations to deliver a best in class operational process.  There is nothing better than developing leaders and future leaders to help drive an organization to deliver the best results possible.”

Previous Experience:  Senior Executive at Capital One, executive-level positions at Estate Information Services, Penncro Associates, and Convergys driving Business Development, Supplier Management, and Collections/Customer Service Call Center Operations.

Paula is an exceptional leader with vast experience in Call Center Leadership with an extensive focus on Remote Call Center work.  She has a proven track record in Relationship Management, Supplier Management, driving Customer Experience and Leadership Development.  She lives in Richmond Virginia with her husband and son.  Paula and her family are avid sports fans and spend a lot of time collecting sports memorabilia and attending sporting events.

“Empowering and enabling Teams and individuals to succeed is my passion.  When this happens, the chance of our clients meeting their strategic business goals, whether they are to increase business performance, improve customer experiences, or attain financial goals, is dramatically increased.  I partner with Teams and individuals in the business to identify, prioritize, and then tackle critical opportunities and risks, selecting and applying proven methodologies/approaches, tools, and techniques that may work best for the Team, and then finally coaching them along the change journey as their trusted advisor.”

Previous Experience:  Senior business leadership positions at Capital One in Credit Card, Retail Bank, and Commercial Bank lines of business, Managing Consultant at SingleStone Consulting, Software Systems Analyst at Circuity City, Software Engineer at Raytheon Technologies, and Operations Analyst at CEC.

Carl King is a program, business process, and change management systems leader with deep knowledge and experience establishing organizational models, management systems, improving and managing business processes, assessing risks and compliance, and enabling sales and go-to-market (GTM) strategies.  Carl, his wife Lori, and his family live in Virginia and when he is not working, you’ll find him enjoying life with his family and friends, traveling, playing golf or tennis, and enjoying live music.